Paige’s Music of Indianapolis, IN, serves over 300 schools weekly through the sale and rental of musical instruments.
Many rentals were being handled manually via phone with each order taking up to 30 minutes. Staff members were inundated with filling out forms, filing, and faxing. Management needed to find a solution to simplify this process to increase customer satisfaction, save time and improve ROI.
PlanetJ worked with Solution Serve, LLC and Paige’s managers to build a user-friendly Web based application for students and parents to handle rental purchases. This was done quickly using WOW (Web Object Wizard) and Paige’s backend IBM iSeries. The WOW rental application simply connects via URL.
Paige’s Music, AKA “Indiana’s Premier Music Education Superstore” offers many online services to their customers including student info, delivery status, director assistance, and job postings. They sell pretty much everything related to the support of Indiana based bands and orchestras. The high volume of online rental applications was requiring Paige’s employees a countless number of hours on the phone and filling out forms. Students and parents were also delayed in receiving service and response.
Paige’s desired a rental site connecting to iSeries data to allow not only online rentals but also returns, exchanges, repair, loaner tracking, and delivery of instruments, accessories, and instrument care packages.
This application allows users (parents, students, directors) the ability to electronically process and pay for their rental equipment.
By pressing on the green “Go” button, a URL directs the user from the external ISP site into a WOW driven application within Paige’s.
Once selecting the type of instrument, the application steps the user through the rental/purchase.
Hardware and Software Overview
WEB Server: Windows server connecting to iSeries
Processor: Integrated x-server running Windows 2000
RAM: 2 GB
Database Server: AS/400 DB2 400
Security: OS400 Object Security
WOW Enterprise 6.3.5 was used to power Paige’s Music online rental application by connecting to their iSeries data. Mark Goff of Paige's Music was excited about the results ~ “I can't tell you how much easier the new online rental process has made our lives during this busy back-to-school season. It enables us to cut a 20-30 minute telephone call down to less than 5 minutes. The customers are thrilled to learn of the option when they call at the "last minute". So far we have over 150 online rentals & we're only a few days into the season. Thought you might appreciate a few words of congrats. It gives us great hope for things to come as we implement the full system later this year.”